Knowledge Base for Landlords

How do I view a completed background check?
You will receive an email notification letting you know that the background report is complete. Once you are logged in you will go to List of Properties, th...
Tue, 28 Jan, 2020 at 9:28 AM
How long does take to get the report back?
Background screening reports can take 24-72 hours to be completed. This is for a number of reasons. Tenant Screening For Landlords (TSFL) goes much deeper t...
Sat, 21 Jul, 2018 at 2:34 PM
Turn Around Times on Reports
Background screening reports can take 24-72 hours to be completed. This is for a number of reasons. Tenant Screening For Landlords (TSFL) goes much deeper t...
Sat, 21 Jul, 2018 at 2:34 PM
Can I change my email address?
Your email address cannot be changed. This is because your email address is the unique identifier for you to log in and operate your Tenant Screening For La...
Sat, 21 Jul, 2018 at 2:28 PM
I am unable to view a completed report?
Once logged in, go to List of Properties at the far left hand side of the screen.  You will now see My Applicants.  Click on My Applicants and then there wi...
Mon, 27 Jan, 2020 at 4:03 PM
What will appear on my credit card statement?
RENTALAPPLICATIONTENANTSCREENIAR will be the name listed by the charge on your statement.
Tue, 28 Jan, 2020 at 8:57 AM
How to dispute information on a background report?
Please visit: https://www.acutraq.com/wp-content/uploads/2011/11/Online-Dispute-Form.pdf
Mon, 27 Jan, 2020 at 4:07 PM
How to view a sample report?
Email info@acutraq.com to see a sample report.
Mon, 6 Jan, 2020 at 4:07 PM
Are applicants required to sign a release?
Yes, each applicant will be required to sign an "Authorization for Release of Information". This ensures the applicant is aware of everything the ...
Sat, 21 Jul, 2018 at 2:40 PM
Are landlords allowed to pay for the background check?
No. For security purposes "Tenant Screening For Landlords" (TSFL) does not allow landlords to keep a credit card on file.  *Applicants pay ...
Sat, 21 Jul, 2018 at 2:53 PM